Shipping policy

Shipping Policy

At Hero City Inc., we work hard to deliver your gear quickly and reliably.

Processing Time
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size. Standard delivery times are typically 5–12 business days within North America. International shipping times may vary.

Order Tracking
All orders include tracking. You can track your shipment using the link provided in your confirmation email.

Delays
Shipping carriers may experience delays due to weather, customs, or high-volume periods. We’ll always do our best to keep you informed.

Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at herocityinc@gmail.com and we’ll help make it right.